Refund policy

Return & Refund Policy

At Threadley, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within [5 DAYS] of delivery.

  • Be unused, unworn, unwashed, and in its original condition.

  • Have all original tags, labels, and packaging intact.

  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers must initiate a return request within [5 DAYS] of receiving their order.

To request a return, please contact us at:

Email: vardaanbrar007@gmail.com

Please include your order number, reason for return, and photographs (if applicable).

3. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • The refund will be processed to your original payment method.

  • Refunds may take up to 5 to 7 business days to reflect in your account, depending on your bank or payment provider.

Shipping charges, if any, are generally non-refundable unless the return is due to our error or a defective product.

4. Exchange Policy

We offer exchanges for eligible items subject to stock availability.

Customers may request an exchange for:

  • Incorrect size

  • Defective product

  • Damaged item received

Exchange requests must be submitted within [X DAYS] of delivery.

If the requested replacement is unavailable, customers may choose a refund or store credit where applicable.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within [5 DAYS] of delivery at vardaanbrar007@gmail.com

To help us resolve the issue quickly, please provide:

  • Order number

  • Clear photographs of the item

  • Photographs of the packaging (if applicable)

Upon verification, we will arrange a replacement, exchange, or refund at no additional cost to you.

6. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products marked as "Final Sale" or "Non-Returnable"

  • Gift cards

  • Personalized or customized items

  • Items returned without original packaging or tags

  • Products showing signs of use, damage, washing, or alteration after delivery

Additional non-returnable categories may be specified on individual product pages.

7. Return Shipping Costs

If the Return Is Due to:

Our Error

  • Wrong item shipped

  • Damaged product

  • Manufacturing defect

We will bear the return shipping costs.

If the Return Is Due to:

  • Change of mind

  • Incorrect size selected by the customer

  • Personal preference

The customer may be responsible for return shipping charges unless otherwise stated.

8. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to the return process outlined in this policy.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: Threadley
Email: vardaanbrar007@gmail.com
Business Hours: mon-fri 10am to 5pm 

We are committed to resolving customer concerns fairly and promptly.